Frequently Asked Class Questions
Where are your classes located?
All classes are held at our Purl Soho store in New York City.
Our address is:
459 Broome Street
New York, New York 10013
How do I enroll in one of your classes?
You can call the shop at 212-420-8796 during store hours (12-6 Sat-Sun; 12-7 Mon-Fri, eastern time) or come sign up in person!
We do require payment to reserve your place in the class. We accept all major credit cards and Purl Soho Gift Cards over the phone or in person. Cash payments must be made in person. As soon as we process your payment, you will be officially enrolled!
You will receive either a printed receipt or a paperless e-receipt. Either way, the dates and times of the class will be indicated on the receipt.
Are the class supplies included in the class fee?
No. You’ll also need to purchase your class supplies.
Please have them prepared (yarn in a ball, fabric washed, etc.) before the start of your class so everyone can get right to work!
Sewing machines and spinning wheels are provided for your use in class. This equipment is not available for “homework” or studio time. All other supplies are available in the shop, or online at www.purlsoho.com.
You can find your class supply lists at our Classes page
Please note that classes are sometimes held before or after store hours (12-6 Sat-Sun; 12-7 Mon-Fri). Unfortunately, you won’t be able to make purchases during those times, so please plan accordingly.
What if I miss my class or have to cancel?
Unfortunately, if you miss a class, there are no available “make up” classes.
Our cancellation policy is as follows:
You have until 7 days prior to the first class to receive a full refund of your class payment.
If you cancel between 7 days and 2 days (48 hours) before the first class, you will have the option to transfer into the next available class (any class of your preference) or have the purchase price of the class redeemed as store credit. We will issue a gift card for you to use in person at Purl Soho or online at www.purlsoho.com.
If you cancel fewer than 48 hours before the class there is no return or credit. This is because our classes are designed for an intimate learning experience (6 to 8 students maximum) and such short notice prevents us from filling that space with another student.
Yarn in its original (unwound) condition can be returned for store credit for up to six months from the purchase date.
Who are the teachers?
We have an extremely talented pool of teachers, some who work in our store and some who are friends of our store.
Each instructor has a specific niche of the craft world to share with you. They are all gifted, friendly, fun and very patient!
Which classes are coming up?
View our current class schedule here.
For the most updated information, please call the shop at 212-420-8796 during store hours (12-6 Saturday-Sunday; 12-7 Monday-Friday, EST) or email our Class Coordinator, Thomas, at email@example.com.
What if the class I want to attend is listed as TBD?
If the class says “to be determined” instead of dates, that means it is not presently scheduled.
If you’d like to be notified when a class becomes scheduled, we’d be happy to let you know! Just contact our Class Coordinator, Thomas, at firstname.lastname@example.org or call the shop at 212-420-8796, and we will notify you as soon as that class is available again.
Don’t want to wait? We also offer private lessons!
How do Private Lessons work?
Private Lessons are available at a rate of $50 an hour / per person and are held at our Purl Soho store, located at 459 Broome Street, between Greene and Mercer in Downtown Manhattan.
If you are interested in setting up a lesson, please contact Purl Soho at 212-420-8796 (12-6 Saturday-Sunday; 12-7 Monday-Friday, eastern time) or email Thomas, our Class Coordinator, at email@example.com.
Once we know what you’re looking for and when, a qualified teacher will contact you directly to coordinate the lesson.
Please note that if your lesson is held before or after store hours, the store will be unavailable for shopping. Please keep this in mind when planning to purchase any necessary supplies for your lesson.
Also, if you are traveling to NYC, we’d be happy to try to arrange a private lesson or a workshop that is ideal for your timeline! Please give us 2-3 weeks advance notice.
If you have a specific class-related question not found here, please direct your inquiry to our Class Coordinator, Thomas. You can contact him at firstname.lastname@example.org.
Alternatively, please call Purl Soho at 212-420-8796 during store hours (12-6pm Saturday-Sunday; 12-7pm Monday-Friday, eastern time).